Frequently Asked Questions (FAQs)

Have a question? We've got answers! If you can't find what you're looking for, feel free to contact us and we'll be happy to help.

Orders & Payments

How do I place an order?

Simply browse our collection, select your size and style, and click "Add to Cart". When you're ready, proceed to checkout and follow the steps to complete your purchase.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), as well as other payment options available at checkout.

Can I modify or cancel my order after placing it?

We process orders quickly, so please contact us at support@cindyswimwear.com as soon as possible if you need to make changes. We cannot guarantee modifications once an order has been processed.

Sizing & Fit

How do I find my size?

We recommend checking our size guide available on each product page. If you're between sizes, we generally suggest sizing up for a more comfortable fit.

Do your swimsuits run true to size?

Our swimwear is designed to fit true to size. However, fit can vary by style. Please refer to the individual product descriptions and size charts for guidance.

Shipping

How long does shipping take?

Standard shipping typically takes 5–7 business days within Canada. International orders may take 10–20 business days depending on the destination. Please visit our Shipping & Delivery page for full details.

Do you offer free shipping?

Yes! We offer free standard shipping on orders over a certain amount. Check our website for current promotions and thresholds.

Can I track my order?

Absolutely! Once your order has shipped, you will receive a confirmation email with a tracking number so you can monitor your delivery.

Returns & Refunds

What is your return policy?

We accept returns within 14 days of delivery for items that are unworn, unwashed, and in their original condition with tags attached. Please visit our Refund Policy page for full details.

How do I initiate a return?

To start a return, please email us at support@cindyswimwear.com with your order number and reason for return. Our team will guide you through the process.

When will I receive my refund?

Once we receive and inspect your returned item, refunds are typically processed within 5–7 business days to your original payment method.

Products & Care

How should I care for my swimwear?

To extend the life of your swimsuit, we recommend rinsing it in cold water after each use, hand washing with mild detergent, and laying flat to dry. Avoid wringing, machine washing, or tumble drying.

Are your swimsuits chlorine-resistant?

Many of our styles are made with chlorine-resistant fabrics. Please check the individual product description for specific fabric details.

Still Have Questions?

We're here to help! Reach out to us at support@cindyswimwear.com and our team will get back to you within 1–2 business days.